Cookie Policy
Learn how we use cookies to improve your experience.
1. What Are Cookies
Cookies are small text files that are stored on your device (computer, tablet, or mobile) when you visit our website. They contain information that is transferred to your device's hard drive and help us provide you with a better experience by remembering your preferences, improving our services, and enabling certain functionality.
Cookies do not typically contain any information that personally identifies you, but personal information that we store about you may be linked to the information stored in and obtained from cookies. We use cookies in accordance with our Privacy Policy and applicable data protection laws.
2. Legal Basis for Cookie Processing
We process cookies based on the following legal grounds:
- Consent: For non-essential cookies, we obtain your explicit consent through our cookie banner
- Legitimate Interest: For analytics cookies that help us improve our services
- Contractual Necessity: For essential cookies required to provide our electronic signature services
- Legal Obligation: For cookies required to comply with legal and regulatory requirements
3. Types of Cookies We Use
Essential Cookies (Always Active)
These cookies are strictly necessary for the website to function properly and cannot be disabled. They are usually set in response to actions made by you which amount to a request for services.
Authentication & Security
- User session management
- Login state persistence
- CSRF protection tokens
- Security verification
Core Functionality
- Load balancing
- Service routing
- Error handling
- API rate limiting
Analytics & Performance Cookies
These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. This helps us improve our website performance and user experience.
Google Analytics
- _ga, _ga_*, _gid cookies
- Page views and user journeys
- Traffic sources and referrals
- Device and browser information
Performance Monitoring
- Page load times
- Error tracking and debugging
- Feature usage statistics
- A/B testing data
Functional Cookies
These cookies enable enhanced functionality and personalization. They may be set by us or by third-party providers whose services we have added to our pages.
User Preferences
- Language and region settings
- Theme preferences (light/dark mode)
- Accessibility settings
- Dashboard customizations
Enhanced Features
- Form data retention
- Recently viewed documents
- Notification preferences
- Tutorial progress tracking
Marketing & Advertising Cookies
These cookies are used to deliver relevant advertisements and track campaign effectiveness. They may also be used to limit the number of times you see an advertisement and measure the effectiveness of advertising campaigns.
Advertising Platforms
- Google Ads conversion tracking
- Facebook Pixel for retargeting
- LinkedIn advertising cookies
- Twitter advertising cookies
Campaign Analytics
- UTM parameter tracking
- Referral source identification
- Conversion attribution
- Cross-device tracking
4. Detailed Third-Party Cookie Information
We work with trusted third-party service providers who may set their own cookies. Below is detailed information about each third-party service:
Google Analytics & Google Tag Manager
Purpose: Website analytics and performance monitoring
Data Collected: Page views, user interactions, device info, geographic location
Privacy Policy: Google Privacy Policy
Cookie Names: _ga, _ga_*, _gid, _gtag, _gtm
Retention: 2 years (persistent), 24 hours (session)
Opt-out: Google Analytics Opt-out
Stripe Payment Processing
Purpose: Secure payment processing and fraud prevention
Data Collected: Payment method info, transaction details, device fingerprinting
Privacy Policy: Stripe Privacy Policy
Cookie Names: __stripe_mid, __stripe_sid, cid
Retention: 1 year (persistent), 30 minutes (session)
Legal Basis: Contractual necessity for payment processing
Intercom Customer Support
Purpose: Customer support chat and help documentation
Data Collected: User ID, conversation history, support interactions
Privacy Policy: Intercom Privacy Policy
Cookie Names: intercom-*, intercom-session-*
Retention: 9 months
Legal Basis: Legitimate interest for customer support
Social Media Integration
Purpose: Social sharing, login integration, and advertising
Platforms: Facebook, LinkedIn, Twitter, Google
Data Collected: Social profile info, sharing activity, advertising interactions
Cookie Names: Various platform-specific cookies
Retention: Varies by platform (30 days to 2 years)
Control: Manage through individual platform privacy settings
5. Email Service Provider (ESP) Tracking
To maintain high deliverability rates and comply with ESP requirements, we use tracking technologies in our email communications:
Email Tracking Cookies
- Open Tracking: Pixel images to track email opens and engagement
- Click Tracking: Redirected links to measure click-through rates
- Unsubscribe Tracking: Cookies to honor opt-out preferences
- Bounce Management: Tracking to maintain clean email lists
- Spam Complaint Monitoring: Feedback loops with major email providers
ESP Compliance Measures
- Suppression list cookies to prevent sending to opted-out users
- Engagement tracking to maintain sender reputation
- Authentication cookies for DKIM and SPF verification
- Delivery status tracking for bounce and complaint management
- List hygiene cookies to identify and remove invalid addresses
6. Managing Your Cookie Preferences
You have several options to control and manage cookies:
Cookie Consent Management
- Use our cookie consent banner when you first visit
- Access cookie preferences through the footer link
- Granular control over cookie categories
- Easy opt-in/opt-out toggles
- Withdraw consent at any time
Browser Settings
- Block all cookies or specific types
- Delete existing cookies
- Set cookie expiration preferences
- Enable "Do Not Track" signals
- Use private/incognito browsing mode
Third-Party Opt-Outs
Mobile Device Controls
- iOS: Settings > Privacy & Security > Tracking
- Android: Settings > Privacy > Ads
- Limit Ad Tracking (iOS) / Opt out of Ads Personalization (Android)
- Reset Advertising ID periodically
- Use privacy-focused browsers and apps
Important: Disabling certain cookies may affect the functionality of our website and your user experience. Essential cookies cannot be disabled as they are necessary for the basic operation of our electronic signature services. Some features may not work properly if you disable functional or analytics cookies.
7. Cookie Retention and Deletion
Different cookies have different retention periods based on their purpose:
| Cookie Type | Retention Period | Deletion Method |
|---|---|---|
| Session Cookies | Until browser is closed | Automatic upon browser closure |
| Essential Persistent | 30 days to 1 year | Browser settings or automatic expiration |
| Analytics Cookies | 2 years (Google Analytics) | Cookie preferences or browser settings |
| Functional Cookies | 1-12 months | Cookie preferences or manual deletion |
| Marketing Cookies | 30 days to 2 years | Cookie preferences or third-party opt-out |
8. International Data Transfers
Some of our third-party cookie providers may transfer your data internationally. We ensure appropriate safeguards are in place:
- Standard Contractual Clauses (SCCs) for EU data transfers
- Adequacy decisions for transfers to countries with adequate protection
- Privacy Shield certification (where applicable)
- Additional technical and organizational measures for data protection
- Regular review of transfer mechanisms and safeguards
9. Your Rights Regarding Cookies
Under applicable data protection laws, you have the following rights:
GDPR Rights (EU Users)
- Right to consent and withdraw consent
- Right to access cookie data
- Right to rectification of inaccurate data
- Right to erasure ("right to be forgotten")
- Right to restrict processing
- Right to data portability
- Right to object to processing
CCPA Rights (California Users)
- Right to know about data collection
- Right to delete personal information
- Right to opt-out of sale of personal information
- Right to non-discrimination
- Right to request specific pieces of information
- Right to request categories of information
10. Updates to This Policy
We may update this Cookie Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:
- Posting the updated policy on this page with a new "Last updated" date
- Sending an email notification to registered users for significant changes
- Displaying a prominent notice on our website
- Requesting renewed consent for new cookie categories or purposes
- Providing in-app notifications for material changes
We encourage you to review this Cookie Policy periodically to stay informed about our use of cookies and related technologies.
11. Contact Us
If you have any questions about our use of cookies or this Cookie Policy, please contact us:
Email: privacy@dotsign.net
Mailing Address:
DotSign Privacy Team
624 South Grand Avenue #2211
Los Angeles, CA 90017
United States
Response Time: We will respond to cookie-related inquiries within 30 days.